Why can't the practice make changes to a prescription after its been submitted?
The system will not allow a user of a practice to make any modifications after it has been submitted. If there is a case you need to make changes to after submission, please call us and we will more than happy to make those modifications for you. You can also leave a comment within the Rx by clicking "view" and clicking "add comment" under the canvas. Once the comment has been made, the system notifies our lab indicating a comment has been made.
Tip: To help avoid this situation, you have the option to save the script and review at a later date.